Hat Customisation
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FAQs
Is the shipping free?
Is shipping free?
Yes! We offer free UK Mainland delivery on orders over £99 ex VAT. This excludes the Scottish Highlands & Islands, Northern Ireland, Channel Islands, Isles of Scilly and Isle of Man.
Click & Collect is always free.
When will I receive my item?
Plain items usually arrive within 3–5 working days. Personalised items with printing or embroidery usually take 7–10 working days after artwork approval.
These times are estimates and depend on stock availability and order volume. Need your order for a specific date? Please contact us before ordering.
Can I change or return my item?
If you want to change a product into another model, strap color etc., please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 30 days after you have received your package, as long as the item has not been used.

















